Privacy Policy

Last Updated: September 2, 2025

1. Scope & Who This Applies To

This Privacy Policy applies to your use of the Billow mobile app, website, and related services (collectively, the “Services”). By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

Information You Provide:

  • Account Details: Name, email address, phone number, and any profile information you choose to add.
  • Location Context: ZIP codes or towns you subscribe to for local content.
  • User Content: Any content you post, such as chats, recommendations, reviews, images, and other user-generated content.
  • Business Information: Business listings and profile details provided by business users.

Information Collected Automatically:

  • Device and Usage Data: Device type, operating system, app version, IP address, access times, and crash logs.
  • Cookies and Similar Technologies: We use cookies and web storage to operate and improve our site.

Information From Others:

  • Third-Party Content: Content about you that other users may share in chats or recommendations.
  • Service Providers: Partners who support our hosting, analytics, security, and other operational functions.

3. How We Use Information

We use the information we collect to:

  • Provide, operate, maintain, and improve the Services.
  • Power our AI features (e.g., summarization, recommendations, search) and to monitor and prevent abuse.
  • Communicate with you regarding service updates, security alerts, and, where permitted, marketing messages.
  • Enforce our terms, protect the safety of our users and the public, and comply with legal obligations.

4. AI Features & User Content

We may analyze public or semi-public content like chats, posts, and business profiles to generate insights, recommendations, and summaries. AI-generated outputs may be imperfect and should not be relied upon as professional advice. Content you post in areas like town chats is visible to other users; please share only what you are comfortable making visible to others.

5. Sharing & Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors and processors who perform services on our behalf, such as cloud hosting, storage, analytics, and security.
  • Other Users: To the extent you post or interact in public or semi-public areas of the Services.
  • Legal & Law Enforcement: When legally required, or to protect the rights, safety, and property of Billow, our users, or the public.

If a “sale” or “share” under your jurisdiction’s law is defined to include certain analytics or advertising technologies, we will honor your right to opt-out.

6. Data Retention

We retain your personal data for as long as it is necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Content such as chats and posts may persist on our Services unless you actively delete them.

7. Security

We use reasonable technical and organizational measures to protect your information. However, no system is 100% secure. You use the Services at your own risk. It is your responsibility to protect your account credentials and to report any suspicious activity to us promptly.

8. Children’s Privacy

The Services are not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). If you are under the minimum age, you may not use Billow.

9. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, delete, or port your data. You can manage many preferences within the app or by contacting us at contact@billowai.net .

  • California Residents: You may have rights under the CCPA/CPRA, including rights of access, deletion, correction, and the choice to "Do Not Sell or Share" your personal information.
  • EEA/UK/Switzerland Residents: Our lawful bases for processing your data include performance of a contract, our legitimate interests, your consent (where applicable), and legal obligations. You have the right to lodge a complaint with your local supervisory authority.

10. International Transfers

If you are using the Services from outside the United States, your data may be processed in the U.S. and other countries that may not offer the same level of data protection. Where required, we use appropriate legal safeguards (e.g., Standard Contractual Clauses) for such transfers.

11. Third-Party Links & Services

Our Services may contain links to third-party websites or integrations (e.g., maps, payment processors). These services are operated by third parties with their own privacy policies. We are not responsible for their practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post material changes with a new “Effective Date.” Your continued use of the Services after such changes constitutes your acceptance of the updated Policy.